Privacy Policy

Effective Date: 1 August 2026

Introduction

At Free Riding Pty Ltd, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase our products, register for events or communicate with us.

This Privacy Policy applies to all products and services offered under the following brands:

• Free Rider Saddlery
• Free Riding Merchandise & Online Services
• Alycia Burton Events
• Freedom Youth
• Freedom Youth au

By using this website, you consent to the collection and handling of your personal information in accordance with this Privacy Policy.

Our Commitment to Privacy

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We only collect information that is reasonably necessary to provide our products, services and customer support.

What Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Full name
• Postal address
• Delivery address
• Email address
• Telephone number
• Payment information (processed securely through third-party payment providers)
• Purchase history

Event Information

Where you attend one of our clinics, retreats or events we may collect:

• Emergency contact details
• Medical information relevant to your participation
• Dietary requirements
• Horse information
• Rider experience

We only collect information necessary to safely deliver our events.

Website Information

When visiting our website we may automatically collect information including:

• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on the website
• Referring websites

This information helps us improve the functionality and performance of our website.

Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Analyse website traffic
• Improve website functionality
• Measure marketing performance

You may disable cookies through your browser settings; however, some website features may not function correctly.

How We Collect Information

We collect information when you:

• Place an order
• Submit an enquiry
• Subscribe to our newsletter
• Register for an event
• Purchase digital training products
• Enter competitions or promotions
• Communicate with us by phone, email or social media

How We Use Your Information

We may use your information to:

• Process orders
• Deliver products
• Provide customer support
• Respond to enquiries
• Administer events
• Provide digital course access
• Send order updates
• Improve our products and services
• Comply with legal obligations

Where you have provided consent, we may also send marketing communications relating to:

• New products
• Saddle releases
• Clinics
• Retreats
• Educational content
• Promotions

You may unsubscribe from marketing communications at any time.

Payment Information

Payments made through our website are processed by secure third-party payment providers.

Free Rider Saddlery does not store your full credit card details.

Please refer to the privacy policies of the relevant payment provider for further information.

Disclosure of Personal Information

We will not sell or rent your personal information.

We may disclose information where reasonably necessary to:

• Payment providers
• Shipping companies
• Event venues
• Veterinary or emergency services where required for participant safety
• Government authorities where required by law
• Professional advisers assisting our business

International Customers

We proudly supply customers internationally.

Where required, your information may be shared with international freight providers solely for the purpose of delivering your order.

Marketing

If you subscribe to our mailing list, we may occasionally send information regarding:

• New saddle models
• Promotions
• Clinics
• Retreats
• Educational resources
• Freedom Youth initiatives

You can unsubscribe at any time by clicking the unsubscribe link contained within our emails.

Photography & Media

Photography and video may be taken during clinics, retreats and events.

These images may be used for:

• Our website
• Social media
• Promotional material
• Advertising
• Educational purposes

If you do not wish to appear in photographs or video recordings, please notify us before the commencement of the event.

Social Media

If you interact with us via social media platforms including Facebook, Instagram, TikTok or YouTube, your information is also subject to the privacy policies of those platforms.

We encourage you to review their individual privacy policies.

Data Security

We take reasonable steps to protect your personal information from:

• Unauthorised access
• Misuse
• Loss
• Disclosure
• Alteration
• Destruction

While we take appropriate security measures, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

Access & Correction

You may request access to the personal information we hold about you.

If any information is inaccurate or incomplete, you may request that it be corrected.

Requests can be made by contacting us using the details below.

Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Provide our products and services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of third-party websites.

We encourage you to review their individual privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to access or correct your personal information, please contact us.

Alycia Burton
Trading as:

• Free Rider Saddlery
• Alycia Burton Events
• Freedom Youth

📧 info@freeridingnz.com
📞 0422 601 971
🌐 www.freeridingnz.com
📮 PO Box 1110
Woodford 4514 QLD
Australia